Book your experience here
Partners:
Till Västerås stad hemsida
Aros Congress Center Elite Stadshotellet BEST WESTERN Hotel Esplanade BEST WESTERN Ta Inn Hotell BEST WESTERN Mälaren Hotell och Konferens Ibis Hotel Hotell Arkad Hotell Västerås First Hotel Plaza Scandic Västerås Lövudden Mälarkonferens Quality Hotel VästeråsBOOKING CONDITIONS
The following booking conditions apply to those who enter into an agreement with Västerås Tourist Office either directly or via a third party as stated in the booking confirmation. The agreement can apply to accommodation, the purchase of products and services or a combination of these.
Who is responsible?
The organizer responsible is Västerås Tourist Office through Etablering Västerås AB, 721 87 Västerås, tel. +46 (0)21 39 01 00, Corporate Identification Number 556401-2010.
The seller is responsible for the quality and implementation of all arrangements they have sold to you, regardless of whether they themselves provide them or they in turn purchase them from an operator, transport company or other sub-supplier. These are in turn individually responsible to the seller for their share of the complete travel arrangement and for ensuring that the suppliers contracted by them also fulfil their undertakings.
When is the purchase/booking binding?
The purchase/booking is binding as soon as it has been confirmed verbally or in writing by the seller. The conditions apply from the same time, whether you have paid the full sum, part of it or none of it.
When is payment due?
The total sum is payable no later than the time stated in the following conditions. A booking fee of 50 SEK is payable on all bookings made via Västerås Tourist Office, tel. +46 (0)21 39 01 00. No booking fee is payable on online bookings. Late payments may lead to the cancellation of your booking. Interest and reminder fees will be charged on late payments.
Credit card (Visa or MasterCard) payments are made directly upon booking. Västerås Tourist Office uses 3D Secure, allowing customers a secure way of providing personal details and card information. 3D Secure is a service that identifies the purchaser one extra time for added security. Banks offer payment guarantees on 3D Secure payments, contact your bank for further information.
In the event of telephone bookings, the above payment is to be paid via a link in the email confirmation. Cash payments can be made at Västerås Tourist Office. If you have selected to pay via invoice with an additional invoicing charge, you will receive a separate invoice (via email or mail) with information on how to pay.
What happens if I fail to pay on time?
You risk the seller cancelling your booking and charging you cancellation fees as below. If you do not pay the cancellation fees, you must reimburse the seller for all costs in the form of fees from sub-suppliers etc (never more, however, than 100 % of the price) the seller incurs.
What happens if I wish to cancel?
You must make a verbal cancellation to Västerås Tourist Office. Please note that your cancellation is not valid until you have received written cancellation notification. Cancellation options and fees due are listed below. Tickets to events are not refunded.
Cancellation fees
(If cancellation insurance has not been taken out or does not apply).
– Applies only to bookings of hotel or Bed & Breakfast rooms
Any cancellations shall be made no later than 5 p.m. one day prior to arrival. For cancellations made later than 5 p.m. one day prior to arrival or no-shows, 100 % of the booking price will be debited. If something happens at short notice and outside office hours that prevents you from using your room(s), you can cancel your booking directly by contacting the hotel or Bed & Breakfast you have booked, but you must also inform Västerås Tourist Office within two weeks.
– Applies to bookings of cottages, activities, packages or offers
For cancellations 22 days or more prior to arrival, 10 % of the booking price will be debited.
For cancellations 21-0 days prior to arrival, 100 % of the booking price will be debited.
NB! Cancellations must be made within our ordinary opening hours.
Cancellation insurance, amendment, invoice and booking fees are not refunded.
What happens if I want to amend my booking?
If it is possible to amend certain parts of your booking, an amendment fee of 50 SEK is payable.
What if something happens to me?
You can protect yourself from cancellation fees by taking out cancellation insurance. It can only be taken out at the time of making the booking. It costs 250 SEK per booking and allows you in certain cases to cancel up to one day prior to planned arrival. Should you cancel later, full payment is due.
Cancellation insurance applies in the following situations, which you were not aware of when booking:
a) Death, serious illness or accident affecting you, your spouse or partner, your family or fellow travellers.
b) Draft to the armed forces or civil defence.
c) A serious incident occurring beyond your control which you were unable to predict when making the booking and which makes it unreasonable to expect that you honour your booking/purchase, such as extensive fire damage or flooding in your home.
You must be able to confirm your inability to honour your booking with a certificate from, for example, a doctor, public authority or insurance company. The certificate must be submitted to the seller as soon as possible. Certificates that arrive later than seven days after the cancellation date will be disregarded. Cancellation insurance, amendment, invoice and booking fees are not refunded in the event of cancellation.
What happens if something goes wrong?
If all or parts of your booking cannot be provided as specified in your travel documents, and if no alternative arrangements can be made that only slightly differ from your booking so that they are of no significance to you (e.g. a hotel or cottage in a corresponding category and location), then you are entitled to cancel your booking. The seller will then reimburse your fee deducting any parts of the booking that you may already have used. If a transport service or event that was included in the booking is cancelled at short notice, the reimbursement shall only apply to the cancelled event/transport service. Should you have any complaints, you must submit them within three days of your arrival date.
Any problems that occur during your stay shall be reported immediately. This must be done in the first instance to the owner, e.g. the hotel. Should you fail to request the problem to be corrected during your stay, thereby giving the owner the opportunity to do so, you cannot claim reimbursement/compensation afterwards. If you are nevertheless not satisfied with the compensation/reimbursement, you must submit your claim in writing no later than 30 days after departure.
What happens if we cannot come to an agreement?
If possible, your complaint should be made during your stay. Contact us directly should you have any complaints. Remember that your possibility to have things put right can diminish the longer you take to complain. If we cannot come to an agreement, you can turn to The National Board for Consumer Disputes, which consists of an impartial chairman and a number of representatives from tour operators and consumers. The consumer adviser in your municipality can help you. The address is Allmänna reklamationsnämnden, Box 174, 101 23 Stockholm (www.arn.se).
As organizer, we are obliged to ensure that:
• You receive written confirmation of your booking.
• You receive documents and other information in good time.
• That the services you have purchased correspond with their descriptions. We are not liable for any promises that the owner or their contact person may have given you directly without our knowledge and of which we have been unaware. (If you have come to an agreement about something not covered by the organizer’s agreement, make sure that you get this in writing and that it is signed by the owner or his/her contact person).
• You are informed of any significant changes that affect your booking.
• If you are not satisfied with your entire or parts of your booking, please contact us.
If the products are booked via a dealer, it is the responsibility of the dealer to ensure that the organizer’s conditions and payment terms are observed by the customer.
What are my obligations?
• You are obliged to check the booking confirmation as soon as you receive it. Any errors must be called attention to immediately. Any undertakings of major significance made by booking staff are to be noted in the travel documents in order to be claimed.
• You must observe the rules, instructions and regulations that apply to the accommodation and means of transport etc. You are personally responsible for any damage caused to the property and its fixtures and fittings as a result of your own negligence or that of someone else in your party. You may not use the accommodation for any other purpose than that agreed upon booking (usually leisure purposes) and you must not let more persons stay overnight in the accommodation or on the site than you stated when booking. All persons must be stated when booking.
• Should the owner receive any complaints about disturbing behaviour, he is entitled to evict the tenants immediately if the behaviour does not stop upon reprimand. The same rule applies if there are more people in the property than permitted. In neither of these cases will money be reimbursed for the remaining rental period, whereas you as guest are obliged to compensate the owner for costs incurred as a result of the above-mentioned.
• If you have any complaints regarding the accommodation, you must in the first instance contact the owner so that any uncertainties can be resolved during your stay.
• Smoking and pets are not permitted unless otherwise agreed in advance. If you would like to take your pet with you and pets are permitted, this must be stated when booking and extra charges may be incurred. We cannot guarantee that there have not been pets/smoking in the accommodation a short time prior to the accommodation being accessed by you.
• If you are renting a cottage, you must clean it prior to departure unless otherwise agreed. The owner is entitled to take a deposit that will be returned to you when the cottage has been cleaned and left in the same condition as it was upon arrival.
Miscellaneous
All cottages are equipped for self-catering. You must take your own bedclothes and towels and clean before departure. When booking a cottage, it is sometimes possible to rent bedclothes and towels and book end of stay cleaning at an extra cost.
Personal Data Act
By making your payment, you are consenting to having your personal data processed by Västerås Tourist Office. The purpose of this is to facilitate routine guest insurance, to ensure that Västerås Tourist Office has access to reliable personal details in the event of an accident, to satisfy the conditions of the cancellation insurance and to administer and handle any losses/damage. This information may also be used to provide information about insurance and payment services as well as travel-related offers. Guests may also be contacted for market surveys.
Minimum age for reservations
You must be a minimum of 18 years of age to book/enter into an agreement with us. Where the accommodation is for a larger group, at least two people in the group must be aged 18 or over unless a higher age limit is specified. Your identification will be checked upon arrival. Being of the required age is a requirement for obtaining access to the accommodation.
Conditions for transfer
Accommodation and arrangements can be transferred prior to the day of departure. When transferring boat and flight tickets, in those cases where this is permitted by the terms and conditions of the carrier, the carrier must be notified as to the identity of the transferee.
Tickets for travel
You must contact Västerås Tourist Office directly on tel. +46 (0)21 39 01 00 should you wish to change or cancel any tickets for travel. Västerås Tourist Office shall apply the provisions and conditions of the transport company in question.
Force Majeure
In the event that the trip cannot take place as a result of an obstacle outside the control of the organizer that the organizer could not reasonably anticipate at the time of entering into the agreement and the consequences of which could not reasonably have been avoided or overcome, the organizer cannot accept liability or pay any compensation. The same applies if the cancellation of the trip is due to someone that the organizer has engaged or that was involved at an earlier stage.
We are not liable for amendments of the law and changes in prices that are beyond our control.
Ad:
